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We appreciate that buying or reserving a car online can be daunting which is why we've put together a short video to guide you through the process.
We've also put together a list of commonly asked questions but please do not hesitate to contact us if you have any queries.
You can talk to any one of our sales team for more information - email us, or give us a call. You can find the contact details of your local Colin Appleyard dealership here
You can find full information of cancelling and amending your order at our Terms & Conditions page. We would however like to try and help you before you think about cancelling your order, so please contact a member of our sales team who will be happy to discuss.
If you'd like to amend your order, you can speak to anyone of our sales team and they will happily process any amendments.
We use a secured verified payment provider which utilises encrypted software and protects your card payment details. We do not store any of your card details.
The preparation time shown on our online buying process is an estimation and once we receive your order, a member of our team will contact you to discuss the finer details. Please feel free to contact them direct if you'd like to discuss the arrangements.
We can offer a delivery option subject to your location (charges may be applicable). We would however always encourage our customers to visit us to collect their car, not only because we want to give you a proper welcome to the family, but it also allows an experienced member of our team to show you around the controls & ensure you are 100% happy with your purchase.
Usually this can be done by simply contact your current finance provider and asking them for a settlementt figures. If you are struggling with this, please speak to a member of our sales team who will be happy to assist you.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle and upon receipt of V5 document.
Yes, providing of course that you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange. The final valuation will be discussed and agreed upon a full inspection of the vehicle.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
