SUZUKI INTRODUCES SERVICE PROMISE
SUZUKI GB PLC HAS UNVEILED A NEW AFTERSALES PROGRAMME DESIGNED TO ENSURE THAT VEHICLE OWNERS RECEIVE A HIGH STANDARD OF CARE ACROSS ITS ENTIRE NETWORK OF SERVICE CENTRES.
Service Promise is a nationwide scheme which has been introduced as the result of extensive research forums whereby customers gave direct feedback of what they really want from Suzuki when it’s time for a service or repair.
As part of the nine point Service Promise, all prices quoted are fully transparent with no hidden charges and the charter underlines the importance of all pre-approved work being carried out by Suzuki’s expertly trained technicians, as well as the use of genuine parts for the replacement of worn components.
The owner of the vehicle will receive a progress report on the day of servicing, and prior to the car being returned, the Suzuki Service Centre will undertake a complementary vehicle health check, wash and vacuum.
Aftersales director at Suzuki (GB) PLC Denis Houston said:
“The Service Promise reinforces our continued commitment to exceptional customer service, and to guarantee that vehicle owners receive the very same high level of care regardless of where they are located. Following our intensive customer research forums and the very encouraging Motor Codes Report (where Suzuki was named as the manufacturer which provided drivers with the best overall service and repair experience in the UK, with 97.5% of individuals fully satisfied) we will now be looking to improve on our previous score so that every Suzuki driver is totally satisfied with their visit to one of our nationwide Service Centres.”
The Service Promise reinforces Suzuki’s offer of round-the-clock support in the event of an accident and owners have access to a dedicated 24-hour after-care helpline if their vehicle is damaged.